The primary goal of the ACCESS Florida initiative is to assess individuals’ eligibility for government aid programs and to deliver ongoing case management for food assistance, temporary financial help, and Medicaid. Low-income individuals and families can benefit from the food assistance program, which helps them purchase nutritious food to maintain their health.


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The Temporary Cash Assistance (TCA) program offers short-term financial aid to families with children under 18 or, if they are full-time students, up to age 19. Additionally, pregnant women in their last trimester are eligible. Medicaid is available to low-income households and individuals, with varying qualification criteria based on income and asset limitations, depending on their specific needs.
My Access Account allows secure, online management of your publicly accessible account information. You can create a user ID and handle passwords and performance on a secure platform.
Login Portal and Support
By logging into your My ACCESS Communications account, you can view your records and interact with Florida’s child and family departments 24/7 from anywhere with internet access.


The My Access Florida Plan
Florida households with low incomes have an opportunity to obtain health coverage through the My Access Florida program, which helps mitigate high medical expenses. The program offers comprehensive family health insurance at a discounted rate, enabling individuals to transition from their previous insurance provider.
Creating a My Access Florida Account
There are two methods to establish an ACCESS Florida account, depending on whether you have an existing case number.
- Creating an Account with a Case Number:
- You will need to enter personal details such as your full name and email address.
- Provide case-related details like your case number, ZIP code, and the recipient’s name and birth date.
- Next, create a user ID and password, then confirm them.
- Define three security questions to assist in account recovery.
- Select a notification preference, choosing between email or traditional mail.
- Finally, agree to the terms and complete the account setup.
Once complete, you will have full access to manage your account online.
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Visit the official My Florida site at www.myflorida.com to log in or create an account. You will be directed to a page where you can input your credentials.
If you need to recover your account details, follow these steps:
- Navigate to the Access Florida Login page.
- Enter your information, such as your name, case number, and ZIP code, to retrieve your user ID.
For further assistance, you can reach My ACCESS Customer Service at 1-866-762-2237. Representatives are available Monday through Friday from 8 am to 5 pm.
Resetting My Access Florida Credentials
If you have forgotten your password, you can reset it by visiting the login page and selecting “Forgot your password?” You will need to provide your user ID to proceed with resetting your credentials.
For additional help, customer service is available at the above number during regular business hours.
Functions of My Access Florida
With your My Access Florida login, you can perform a variety of tasks, including:
- Applying for benefits.
- Checking the status of current benefit claims.
- Managing existing benefits.
- Reviewing your transaction history.
- Submitting verification documents.
If you don’t already have an account, follow the steps in this guide to create one and manage your benefits.
Contact Information for Access Florida
To get more information or help, you can call the Access Florida Customer Service Center at 1-866-762-2237 or 850-300-4323.
Agents are available Monday to Friday from 7 am to 6 pm, and weekends at limited hours. Customer service representatives can assist you with any login or account-related issues.
Food Assistance in Florida
Residents of Florida can apply for food assistance (also known as SNAP) through the ACCESS Florida system. Applications can be submitted online, by mail, or at your local Department of Children and Families (DCF) office.
You can also find details on Florida’s Supplemental Nutrition Assistance Program (SNAP) eligibility requirements and income limits on the official My Access Florida website.
What is My Access Florida?
My Access Florida is a web portal managed by the Department of Children and Families (DCF), providing a variety of financial assistance programs for families in need. These include:
- Food Assistance Program (SNAP/EBT)
- Temporary Assistance for Needy Families (TANF)
- Medicaid
- Refugee Assistance Programs
This system helps millions of Florida residents access vital resources.